FAQ for CannabudPost

Get answers to some of the most frequently asked questions (FAQ) here. Click below to be redirected to a certain section. If you do not find the answers that you are looking for, contact us at [email protected]

Payments

In some rare cases, Interac doesn’t send us a payment deposited email notification, so we have to look for the payment manually. We offer two quick resolutions to this issue.

  1. send us a printscreen of the transfer to [email protected] or our live chat agent (example — for TD only, the format varies between banks). If the transfer has been deposited, it will have a confirmation/reference number, or say “autodeposited” somewhere in the screenshot. We can locate the payment and process your order quickly with this information.
  2. you can cancel your e-transfer and send the payment to [email protected] (use your order number as the question –i.e. 189343– and your phone number on your order with us as the answer (10 digits, no spaces or hypens, starting with your area code). If you can still cancel your transfer, it means that your first payment was not approved by your bank yet. 

We have a policy in place that prevents first time customers from ordering anything over $500. If you’re a repeat customer, you’ll be able to bypass this limit by logging in, then checking out. If this issue persists, please reach out to us via live chat and we’ll make the order for you manually! 🙂

Add the products that you want to your cart and click on checkout. Log-in to or register an account and fill in your details. Last but not least, hit the ‘checkout’ button. 🙂

It’s easy to make an e-Interac payment, and set up is fairly simple.

  1. Log in to your financial institution’s online or mobile banking and navigate to Autodeposit, typically found in the Interac e-Transfer settings.
  2. Register your e-mail address and link your account. Any transfers to the registered email address will be automatically deposited into the account.
  3. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”.

When you make an order, you’ll receive instructions on how to pay us. 🙂 If you have any further questions, please don’t hesitate to contact us at [email protected]. We’ll get back to you within 24 hours. 

Please do not reference anything weed related in your EMT payment. Don’t save us down as “cannabudpost” as your e-transfer contact. This will only delay your order, as we won’t be able to accept the payment.

 

There may be several why your card is not working, but aside from having insufficient funds, it’s very important that the billing & shipping address you put on your order matches the exact address that’s registered on your credit card. By matching exactly, we mean that even the format has to match

For example, if the address with your credit card company is “123-4321 Smith St,” then you cannot put “4321 Smith St” (address line 1), and “unit 123” (address line 2) when you place your order with us. 

Due to this reason, you won’t be able to use your credit card for payment if you want the parcel shipped to a PO Box, unless the PO Box is the address you left with your credit card company.

Shipping

No Safe Drop: if no one is available to receive the parcel, and the parcel doesn’t fit in a safe location (i.e. a locked mail box), then the parcel will be made available for pickup at a nearby post office. Packages that opt out of this option are not insured by us in the event of a theft.

Standard Delivery: there is a chance that your parcel can be left on your door steps if you live in a house, or in your common area if you live in an apartment (unless you have a parcel locker).

At this time, we only ship within Canada.

We usually opt for Xpress Shipping with CanadaPost. This usually means that your package will arrive within 2 to 4 business days. However, if you live in a pretty rural area, we’re sorry to say that it may take longer. 🙁 We will email you a tracking number for you to track your package.

 

*** We reserve the right to ship by Expedited Parcel if the delivery time for Expedited Parcel is the same as Xpress Post.

It’s a flat rate of $15 for Expedited Shipping, and $20 for XpressPost shipping for all orders under $99. Shipping for all orders above $99 is free of charge. 

If you’re worried about odors, rest assured that your package will arrive odor-free.  Each strain comes in its own vacuum-sealed package, and all products are then re-sealed again in another clear bag.

Don’t worry or fret! Send us an email with your order number, and we’ll figure it out for you. Please keep in mind that it can take CanadaPost up to 24 hours to update your tracking details. 

We will open an investigation with CanadaPost. We will make a decision on reimbursement depending on the outcome of the investigation. 

While CanadaPost gives us an expected time for delivery (which we then forward to you), there’s a chance that they’ll be late. It happens in about 1 in every 10 to 15 cases.  We will not reimburse you if you had free shipping. However, we may consider offering you $5 store credit if you paid for shipping.

Please double check that the address that you placed is correct with every order. It is the customer’s responsibility to ensure that the address is correct. There is no way for us to tell if you shipped it to the wrong number, wrong street or wrong province. If the package was delivered to the wrong address, we will not offer any compensation. In the event that it was returned to us, you may need to pay the return shipping fee and/or the “pick-up” fee charged to us by Canada Post. 

Please make sure that you have the right format. For more information on how to properly format Flex Delivery addresses, please look here.

We will require you to pay a reshipping fee ($15-30) and/or a “pick-up” fee from Canada Post which is usually about $15. 

Please wait one day before letting us know, as Canada Post sometimes mark packages delivered before they drop them off sometimes. If after one business day, you still don’t have your package contact us and we will file a claim on your behalf. If you opted for “no safe drop,” we will send you a replacement for your parcel after Canada Post concludes their investigation and deems your package lost (which usually takes about 20 business days).

Please note: if your package is stolen at your address (marked delivered when you don’t have it), we will not replace subsequent packages that goes to the same location and its stolen again.  

Account

To make an account, click on the “My Account” button and section on the page. Click on “Register” and input both your email and password. Passwords should be at least 6 characters.

No, as marijuana is legal in Canada. You do, however, need to be over the age of 19.

Rewards

It’s pretty simple. For every $1 that you spend with us, you earn 1 point. 500 points converts to $10. You can choose how many points that you want to redeem at check out. 

At any time. You can redeem your points with any order.

Although we are happy to offer referral credits to our customers, we will not tolerate referral fraud. If your referral has the same name and/or address as your current account, our system will flag your order. If you already paid for your order, we will move it back to “on hold” and wait for your response in order to resolve the issue at hand before your order gets processed.

Ordering

We understand that you’re excited to receive your order, and we want to get it to you as quickly as possible. If your order is paid by 10 AM PST, we will ship out the order in the same business day. Please understand that Canada Post does not operate on weekends and holidays. They also do not work under extreme environmental conditions (i.e. unsafe air pollution levels). 

Unfortunately not. These are rough estimates provided to us by the growers. 

We do not send money back in the form of e-transfers or credit card refunds. We also do not take back products that have been sent out for safety and sanitary reasons. If there is cause for a refund, then we would offer store credit, or replace the item with a similar item (equal in value and features).

Privacy and Security

Absolutely. We secure your information and we do not share anything with third parties.

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