Get answers to some of the most frequently asked questions (FAQ) here. Click below to be redirected to a certain section. If you do not find the answers that you are looking for, contact us at [email protected]
To make an account, click on the “My Account” button and section on the page. Click on “Register” and input both your email and password. Passwords should be at least 6 characters.
No, as marijuana is legal in Canada. You do, however, need to be over the age of 19.
We understand that you’re excited to receive your order, and we want to get it to you as quickly as possible. If your order is paid by 10 AM PST, we will ship out the order in the same business day. Please understand that Canada Post does not operate on weekends and holidays. They also do not work under extreme environmental conditions (i.e. unsafe air pollution levels).
Unfortunately not. These are rough estimates provided to us by the growers.
Add the products that you want to your cart and click on checkout. Log-in to or register an account and fill in your details. Last but not least, hit the ‘checkout’ button. 🙂
It’s easy to make an e-Interac payment, and set up is fairly simple.
- Log in to your financial institution’s online or mobile banking and navigate to Autodeposit, typically found in the Interac e-Transfer settings.
- Register your e-mail address and link your account. Any transfers to the registered email address will be automatically deposited into the account.
- You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”.
When you make an order, you’ll receive instructions on how to pay us. 🙂 If you have any further questions, please don’t hesitate to contact us at [email protected]. We’ll get back to you within 24 hours.
Shipping and Handling
At this time, we only ship within Canada.
It’s a flat rate of $15 for Expedited Shipping for all orders under $99, and free XpressPost Shipping for all orders above $99. If your order is under $99, and wish to receive your products faster, you have the option to choose XpressPost for $20.
We also offer Priority Post shipping at a rate of $45. However, this shipping feature is not available for all regions. We recommend that you check with Canada Post before purchasing Priority Post from us.
We usually opt for Xpress Shipping with CanadaPost. This usually means that your package will arrive within 2 to 4 business days. However, if you live in a pretty rural area, we’re sorry to say that it may take longer. 🙁 We will email you a tracking number for you to track your package.
*** We reserve the right to ship by Expedited Parcel if the delivery time for Expedited Parcel is the same as Xpress Post.
If you’re worried about odors, rest assured that your package will arrive odor-free. Each strain comes in its own vacuum-sealed package, and all products are then re-sealed again in another clear bag.
We can definitely accommodate that. If you do not want a signature on your order, we can definitely take that feature off. However, in the event that your package is lost or stolen or did not arrive, we will not send you a replacement pack until after CanadaPost has finished their investigation. In the event that they say that the package was delivered, we will not reimburse you at all.
Don’t worry or fret! Send us an email with your order number, and we’ll figure it out for you. Please keep in mind that it can take CanadaPost up to 24 hours to update your tracking details.
We will open an investigation with CanadaPost. We will make a decision on reimbursement depending on the outcome of the investigation.
While CanadaPost gives us an expected time for delivery (which we then forward to you), there’s a chance that they’ll be late. It happens in about 1 in every 10 to 15 cases. We will not reimburse you if you had free shipping. However, we may consider offering you $5 store credit if you paid for shipping.
Please double check that the address that you placed is correct with every order. It is the customer’s responsibility to ensure that the address is correct. There is no way for us to tell if you shipped it to the wrong number, wrong street or wrong province. If the package was delivered to the wrong address, we will not offer any compensation. In the event that it was returned to us, you may need to pay the return shipping fee and/or the “pick-up” fee charged to us by Canada Post.
Please make sure that you have the right format. For more information on how to properly format Flex Delivery addresses, please look here.
HELP! I didn't pick up my package and it was returned to sender or a friend/family member/roommate refused the package.
We will require you to pay a reshipping fee ($15-30) and/or a “pick-up” fee from Canada Post which is usually about $15.
Please wait one day before letting us know, as Canada Post sometimes mark packages delivered before they drop them off sometimes. If after one business day, you still don’t have your package contact us and we will file a claim on your behalf. If you opted for “no safe drop,” we will send you a replacement for your parcel after Canada Post concludes their investigation and deems your package lost (which usually takes about 20 business days).
Please note: if your package is stolen at your address (marked delivered when you don’t have it), we will not replace subsequent packages that goes to the same location and its stolen again.